Privacy Policy

1. Introduction

Pinnacle Row ("we," "us," or "our") is committed to protecting the privacy of individuals who visit our website and use our consulting services. This Privacy Policy explains how we collect, use, store, and protect your personal data. If you have questions about this policy, please contact us at [email protected].

This policy applies to information collected through our website at https://pinnaclenvss.club and during the course of our consulting engagements.

2. Data We Collect

We collect information you provide directly to us, including your name, email address, phone number (if provided), and any additional details you include in contact form messages. We also collect certain technical information automatically when you visit our site, such as your IP address, browser type, referring URL, and pages visited.

For consulting clients, we may also collect business-related information necessary for the delivery of our services, as outlined in individual engagement agreements.

3. How We Collect Data

We collect personal data through the following channels: our website contact form, direct email or phone correspondence, consulting engagement onboarding, cookies and analytics tools on our website. For more details on our use of cookies, please see our Cookie Policy.

4. Legal Basis for Processing

We process your personal data based on one or more of the following legal grounds: your consent (for example, when you submit a contact form), the performance of a contract or pre-contractual steps, our legitimate business interests (such as improving our website and services), and compliance with legal obligations under Taiwan's Personal Data Protection Act (PDPA).

5. How We Use Your Data

We use the information we collect to respond to your inquiries and provide requested services, deliver and improve our consulting engagements, send relevant communications about our services (only with your consent), analyze website usage to improve user experience, and meet our legal and regulatory obligations.

We do not sell or rent your personal data to third parties.

6. Data Sharing

We may share your personal data with trusted service providers who assist in operating our website and delivering our services (for example, hosting providers and email services). These providers are contractually bound to use your data only for the purposes we specify and to maintain appropriate security measures.

We may also disclose information where required by law, regulation, or legal process.

7. Data Retention

We retain personal data for as long as necessary to fulfill the purposes described in this policy. Contact form submissions are retained for up to 24 months unless you request earlier deletion. Consulting engagement data is retained for the duration of the engagement plus an additional 36 months for reference and legal compliance purposes.

8. Data Protection Measures

We implement appropriate technical and organizational measures to protect your personal data, including encrypted data transmission (SSL/TLS), secure data storage with access controls, regular security reviews, and non-disclosure agreements with all staff and partners who handle personal data.

9. Cookies

Our website uses cookies to improve functionality and understand usage patterns. You can manage your cookie preferences through our Cookie Policy page, where you can enable or disable optional cookie categories.

10. Your Rights

Under Taiwan's PDPA and applicable data protection laws, you have the right to access the personal data we hold about you, request correction of inaccurate data, request deletion of your personal data, withdraw consent for data processing, request a copy of your data in a portable format, and object to the processing of your data under certain circumstances.

To exercise any of these rights, please contact us at [email protected]. We will respond to your request within 30 days.

11. Third-Party Links

Our website may contain links to external websites that are not operated by us. We are not responsible for the privacy practices of these third-party sites. We encourage you to review their privacy policies before providing any personal information.

12. Children's Privacy

Our services are not directed to individuals under the age of 18. We do not knowingly collect personal data from minors. If we become aware that we have inadvertently collected such data, we will take steps to delete it promptly.

13. Updates to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. When we make material changes, we will update the "Last Updated" date at the top of this page. We encourage you to review this policy periodically.

14. Contact Information

If you have any questions or concerns about this Privacy Policy or our data practices, please reach out to us:

Pinnacle Row
4F, No. 112, Wenxin Road, Sec. 4, Nantun District, Taichung 408, Taiwan
Email: [email protected]
Phone: +886 4 2382 6710